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Client Comments

Just a brief note to thank you all for the repair/restoration of my family's Bybee pottery vase. It looked so horrible before but now, thanks to you, it is like new and a thing of beauty. Know how much I appreciate your skill and workmanship. It is a treasure! Many thanks,
- Jan - Ohio

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Packaging & Shipping

We are here to make the process easy. Here is our step-by-step guide:

Keep these suggestions in mind:

  • Wrap your item with tissue paper, paying extra attention to pressure points. Wrap the item overall with several layers of bubble wrap to provide maximum support during shipping.
  • Each large part of the object should be individually wrapped. Place small pieces and fragments inside a sealed sandwich bag so further damage does not occur during shipping.
  • Place all pieces inside a sturdy, cardboard box with at least 2-3 inches of packing materials, such as Styrofoam peanuts or bubble wrap. Suspend the first box inside a second box with at least two additional inches of packing materials surrounding every side. We suggest double-boxing fragile items to ensure a safer journey to our studio.
  • Choose a carrier. Our Shipping Department receives packages daily from UPS (United Parcel Service), USPS (United States Postal Service), FedEx (Federal Express) and other shipping companies.
  • Please purchase insurance for your package from the carrier in an appropriate amount. Talk to your shipper to be sure that you understand the process for filing a claim and all of the packaging requirements for your box to be insured at the level you have chosen.
  • Our conservators will inspect and evaluate items in the order in which they are received. We will estimate its repair, restoration and/or conservation from an established pricing list.
  • We will contact you with a free, no obligation estimate of the work we recommend for the piece. Our estimates are typically multi-leveled offering you options, from reattachment or repair to complete invisible restoration.
  • Once the estimate is approved, we require a 50% deposit to proceed with the restoration.
We accept Visa, MasterCard, American Express, Discover Card and personal check as methods of payment.

Please note: Our customers are responsible for all shipping charges, both to Wiebold Studio and returning to your desired location. There is a $15.00 minimum return shipping charge on all items.