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Client Comments

The piece just arrived via UPS and all we can say is WOW! Please pass along our pleasure at receiving this piece back in this quality. It’s outstanding. We’ve dealt with you for many years. Well over $15,000 in restorations. Several years ago we hand delivered 20 pieces all at once, then also picked them up. It was like a party with pieces all over your lobby! You are the best and we like quality.
- Tim and Jamie - Pennsylvania

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Packaging & Shipping

We are here to make the process easy. Here is our step-by-step guide:

Keep these suggestions in mind:

  • Wrap your item with tissue paper, paying extra attention to pressure points. Wrap the item overall with several layers of bubble wrap to provide maximum support during shipping.
  • Each large part of the object should be individually wrapped. Place small pieces and fragments inside a sealed sandwich bag so further damage does not occur during shipping.
  • Place all pieces inside a sturdy, cardboard box with at least 2-3 inches of packing materials, such as Styrofoam peanuts or bubble wrap. Suspend the first box inside a second box with at least two additional inches of packing materials surrounding every side. We suggest double-boxing fragile items to ensure a safer journey to our studio.
  • Choose a carrier. Our Shipping Department receives packages daily from UPS (United Parcel Service), USPS (United States Postal Service), FedEx (Federal Express) and other shipping companies.
  • Please purchase insurance for your package from the carrier in an appropriate amount. Talk to your shipper to be sure that you understand the process for filing a claim and all of the packaging requirements for your box to be insured at the level you have chosen.
  • Our conservators will inspect and evaluate items in the order in which they are received. We will estimate its repair, restoration and/or conservation from an established pricing list.
  • We will contact you with a free, no obligation estimate of the work we recommend for the piece. Our estimates are typically multi-leveled offering you options, from reattachment or repair to complete invisible restoration.
  • Once the estimate is approved, we require a 50% deposit to proceed with the restoration.
We accept Visa, MasterCard, American Express, Discover Card and personal check as methods of payment.

Please note: Our customers are responsible for all shipping charges, both to Wiebold Studio and returning to your desired location. There is a $15.00 minimum return shipping charge on all items.